Returns, Exchanges & Order Issues

At PlayGirlBoutique LLC, we take pride in providing premium-quality hair products. Due to the hygienic nature of our products, all sales are final.

Returns & Exchanges

We do not accept returns, refunds, or exchanges for:

• Change of mind

• Incorrect length, texture, or product selected by the customer

• Buyer's remorse

• Improper installation, coloring, bleaching, or chemical processing

• Normal wear and tear

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged, you must contact us within 24 hours of delivery.

To submit a claim, please email us with:

• Your order number

• Clear photos of the product

• Photos of the original packaging

• A description of the issue

Claims submitted after 24 hours may not be approved.

Order Cancellations

Orders may only be canceled before processing begins.

Once processing has started, your order cannot be canceled or refunded.

Refused or Returned Packages

If a package is returned due to:

• An incorrect or incomplete shipping address

• Failure to claim the package

• Refusal of delivery

The customer is responsible for any additional shipping fees required to resend the order.

Buy Now, Pay Later Orders

Orders placed using Shop Pay Installments, Affirm, Afterpay, Klarna, or other pay-later services are still subject to this Return Policy. Approval through a financing provider does not change our final sale policy.

Contact Us

If you have questions or concerns regarding your order, please contact us before placing your purchase. We are happy to assist you in selecting the correct products.